The Operational Enablement Model maps the five layers an organization has to build, in order, before strategy can scale: Process, Ownership, Knowledge, Capability, and Customer Outcomes.

This one-page PDF gives you:

• The question each layer has to answer
• What each layer requires, from workflow and standards to trust, retention, and growth
• The core principle behind the model: start with process, build toward customer outcomes

Haven’t read the article yet? Strategic Engagements and the Operational Enablement Model